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OUR RULES OF BUSINESS:
1. ALWAYS HONEST
2. ALWAYS QUALITY
3. ALWAYS EXCEED THE CUSTOMER'S EXPECTATIONS
4. ALWAYS TREAT EVERY CUSTOMER LIKE FAMILY
"Outstanding customer service. I would just like to inform Gary (GM) and the folks at the Made In Japan that you made me a believer in customer satisfaction as you went 101% out of your way to resolve my related smog issues and then some. I'm certainly impressed with not only your fast response, but the actions taken. Never have I experienced this type of honor from an auto repair shop. I will return when my car is in need of attention and will promote your quality work to others."
-Sara
"I would like to express my deepest thanks and gratitude to you and your staff for your time and patience in helping me to resolve my problem with National Casualty Insurance. Your commitment to customer service and extraordinary attention to this matter is so appreciated. Steve and his staff went way beyond their call of duty for me, a total stranger. I can only imagine the "red carpet" treatment that is provided to your regular customers. Lastly, thank you Made In Japan for your outstanding customer service and support."
-Brenda
"Everyone at Made In America/Japan, I wanted to let you know that my red '93 Dodge Spirit got me safely home to Montana. It ran great, even loaded down w/all of my belongings! So thank you for all of your work. My mom made cookies for all of you to enjoy. and thanks again!"
-Sincerely, Anna
"Angels of Made In Japan, I want to thank you for all your help and wonderful service. I tell all my friends what a good company yours is to do business with. To find a business with integrity, honesty, service, and all the other qualities of days gone by... is not an easy thing these days....Yours has it all!" Thanks to all...
-Joan
"I have looked for service places of this caliber and have never found more of an extraordinary business as this one.... Tammy has innate customer service capabilities that astounded even me, (a public relation person myself). She was kind, personable, and efficient. I felt that I was given 5 star service. I thank you from the bottom of my heart for your business. I do not hesitate in providing any recommendations for this business.
-Sincerely, Andrea
"As always, service was great and I will keep coming back" -Betty
"It was great, Gary & Tammy were great we got to joke around. It was a good experience for a Friday, The coffee is great an so was the service. See you bout 2,000 miles or about June."
-Steve and Debbie
"I was very pleased with the thouroughness of check up" -Elsie
"Over all I appreciate the service, friendliness of Made in America, Made in Japan on Howe Ave., others who don't place value in their cars skimp on repairs, and later suffer pay more later for it, I like being told in advance of trouble or work that needs my attention, and this auto repair shop does excellent work."
-Jason
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